The face of care in the UK

J.C Michael Groups Head Office Departments

Operations Department
The primary duties of an operations manager encompass managing the organisation’s logistical aspects with a proven track record of excellence in operations management. We are dynamic and results-driven professionals who excel in enhancing processes, increasing efficiency, and fostering a culture of collaboration within organisations.

With a combination of 30 years of experience in the sector, we consistently demonstrate a strong ability to handle complex logistics, prepare and manage budgets, streamline inventory management, and lead teams to success. Our leadership style is characterised by a balance of strategic thinking and hands-on problem-solving, enabling us to adapt quickly to evolving challenges in fast-paced environments.

We are recognised for our exceptional communication skills, which have been instrumental in enhancing team dynamics and facilitating effective cross-functional co-working. We thrive on creating an environment that encourages creativity, innovation, and employee development.

As Operations Managers, we are known for our ability to make informed decisions on the fly, ensuring that the organisation remains agile and responsive in the face of change. We are passionate about driving operational excellence and achieving tangible results, making us a valuable asset to any team or department we work with.

Outside of work, we individually enjoy networking, socialising, music and dancing as well as supporting our local community which reflects their commitment to maintaining a well-rounded and balanced life.

Human Resources Department
The Human Resources (HR) Department focuses on creating a productive workforce and a unique family culture for the business. HR manages the life cycle of each employee—from recruitment and onboarding to training and termination, or retirement.

The HR departments monitors the industry trends and rules to stay on top of compliance and legal issues. Our functions include recruiting, hiring, and onboarding new employees. We address work-related issues of individual employees (Employee Relations matters) and provide advisory support to managers and employees. HR highlights staff development through training and continuous personal development (CPD).

The team manage all staff data and data access, develop policies and procedure for the operation of the organisation, ensure performances are managed and provide support to managers during Appraisals and Supervision. The team keep up to date with and implement changes to employment laws and regulations. The HR department also manages staff welfare – staff recognition, rewards and benefits, and counselling services.

Business Managers Department
The Business Managers are responsible for the quality assurance of the organisation. They ensure the operational running of the business is efficient, whilst also ensuring compliance is met regarding all regulatory bodies, especially the Care Quality Commission. The team is responsible for assessing overall company performance against set objectives, and they also ensure branches are compliant with the key lines of enquiry set by the CQC, to meet organisational requirements. The Business Managers and team would represent the company during any events or conferences.

Training Department
Our trainers are dedicated to the art and science of nursing education, they are passionate and accomplished Registered Nurse Training Managers with an unwavering commitment to nurturing the next generation of healthcare professionals.

With a combined 40 years of experience in the healthcare industry, they built distinguished careers in nursing education and training. They have successfully blended their clinical expertise with a deep understanding of pedagogy to develop comprehensive training programs that empower Health & care workers to excel in their roles. Such as Tracheostomy care, Mental health, End of life, Quadriplegia, Catheterization, stoma and learning disability

They have a proven track record of designing and implementing innovative curricula, ensuring that HCAs &  nurses receive the highest quality education and are well-prepared to provide exceptional client care. They take pride in mentoring and guiding aspiring nurses HCA and Care workers, instilling in them not only the necessary clinical, health and social skills but also the compassion and empathy that define outstanding healthcare professionals.

As Registered Nurse Trainers, they are known for their exceptional leadership and organizational skills. They are adept at coordinating training schedules, managing resources, and collaborating with healthcare institutions to create partnerships that benefit both nurses in training and the broader healthcare community.

They are a strong advocate for continuous learning and stays at the forefront of healthcare advancements. They are dedicated to maintaining the highest standards of nursing education and ensuring that their programs are aligned with the latest industry practices and guidelines.

Outside of their roles they are individually actively involved in advocacy, dancing and sports,  where they contribute their expertise to the advancement of health and social care education.

Accounts Department
The Accounts Department plays a vital role in the organisation. They are responsible for the management of the overall financial activities and ensuring a healthy cash flow to keep the business running. Their role encompasses both functions of account receivables and payables, payroll and period-end reporting. Their work entails working directly with Private clients, Local Authorities, and the NHS. The team pride themselves on ensuring that the company achieve its goals and is successful.